Executive Jeep/Nissan, North Haven, CT Informative - Never Let Your Guard Down

Review by 27778 on 2009-07-25
NORTH HAVEN, CONNECTICUT -- Some things never change.

After shopping for a new car this past Thursday, I still do not trust car salespersons.

After checking several local dealership's inventories online, I decided on this particular dealership since they had the vehicle I was looking for in the color I liked. I am so over black, silver, gray, white. Been there, done that.

I walked into the dealership and was greeted by the salesperson. I told him what I was looking for, what trim level and the color I wanted it in. They had that. Right there, on the sales floor. Great, let's talk.

The salesperson was personable. I told him upfront that I already had financing arranged so that wasn't going to enter into the negotiation. After test driving the vehicle we were able to negotiate the price very close to the target I had set. Just below dealer cost. They still made a respectable profit factoring in customer cash back and manufacturer's holdback.

The salesperson returned from speaking with his sales manager carrying a finance application. The price for the vehicle was OKed and we can get you financed for this much a month. What is the APR and the length of the loan? Their APR wasn't that much lower than what I already had but the length was much longer. No thanks.

Next, onto the Business Manager to complete the reams of paper work necessary to complete the purchase. All the while pressing to finance through them. I already declined, move on.

Do I want fabric protection? No, I'll pick up a can of Scotchguard on the way home for a lot less. Do I want the extended warranty? Why, is the car that poorly made that it will fall apart after the manufacture's warranty expires? No, I have Mechanical Breakdown coverage with my insurance company that covers a lot more for a lot less. Next. The Business Manager then called in the salesperson and berated him, while I sat there, for placing the receipt for my cash deposit in the wrong folder of paperwork. Very unprofessional.

The moral of this rather long story. Never let your guard down. No matter how prepared you are.

All in all, I got the vehicle I wanted in the color I wanted at the price I targeted. I am happy with the purchase, not so much with the process. I still can't stop myself from pausing as I pass by my window and see it packed out there. Hey you! Get away from that car!
Comments:14 Replies - Latest reply on 2009-07-25
Posted by MRM on 2009-07-25:
Robf, thanks for the buyers tip on being aware of the sales tactics. One question is boggliong my mind... WHAT COLOR DID YOU CHOOSE?
Posted by MRM on 2009-07-25:
Im planning on buying a Jeep Commander right after I hit the lottery.
Posted by Anonymous on 2009-07-25:
Oh, sorry. I chose the Indigo Blue. I wasn't too sure about the color after seeing different photos on the web. They all seemed to be different shades. But after seeing it in person, me likey.
Posted by MRM on 2009-07-25:
Posted by Principissa on 2009-07-25:
It's funny you write this, we were going to test drive cars for me this weekend and have already been approved by our credit union for a loan. We won't buy, well not yet, but at least I know what to expect when it comes down to price talk.
Posted by tnchuck100 on 2009-07-25:
Robf, what is wrong with you? You beat that poor dealership out of all of his high-profit stuff! The LARGE bucks for NO value stuff.

Everyone, follow Robf's lead here. It is an excellent example of how to buy a vehicle. Have your own financing. Turn down all the add-on they try to stick you with. You need to watch that one VERY closely.

I can only add one more item. Be prepared to walk away if something doesn't feel right. There is always another vehicle somewhere else.

Posted by madconsumer on 2009-07-25:
robf, great review. you deserve more than 2 helpful votes.

it was very helpful. my last purchase i too got a blue vehicle. seems i had owned black or silver before only too.
Posted by Anonymous on 2009-07-25:
Just as an addendum.

Depending upon the make and model you my be looking for, the pickings may be slim. With various plant shut downs and manufacturing slowdowns the dealership may not be overly stocked with models and colors especially if its a soon to be discontinued model. Always have an alternate selection in mind or if you are able to, wait a little longer until production picks up again. And, as tnchuck100 said walk away if you feel that something isn't right.

I have been researching for the past several months before I finally decided to pull the trigger.
Posted by Anonymous on 2009-07-25:
MadC +1.
Posted by Principissa on 2009-07-25:
I also have a few suggestions when going car shopping.

1. Mess with the radio, especially if this is a pre-owned car, go through the programmed stations to see exactly what the previous owner listened to when driving.

2. Turn on everything all at once to see what happens, I test drove a cute Saturn and couldn't roll down the window with the heat on without the dome light coming on.

3. Carfax. Carfax. Carfax. I test drove a Nissan before I got my Chevy and noticed the back door wouldn't close all the way unless you slammed it shut. Turned out it was in a collision and had permanent damage.

4. For folks with kids, make sure those child safety locks work for both the doors and windows. A few extra minutes could save you a heart attack when driving down the highway.

5. Check the seatbelts in the back seat. Not something most people will do, but if you have kids sitting back there, they need to work. The Nissan I was talking about above had all the seatbelts but one of them didn't latch into place. All it would take is a little hand to tug the belt and it would have unlatched. Dangerous.

Those are all I can think of for right now.
Posted by MRM on 2009-07-25:
I would not rely on "Mess with the radio" because everybody listens to everything these days.
Posted by Anonymous on 2009-07-25:
A roomy back seat with plenty of leg room. Limo tinted windows.
Posted by lisa on 2009-07-25:
I have to say thanks for the tips, I have been tossing the idea around of getting a new vehicle-gives me a lot to think about!
Posted by Anonymous on 2009-07-25:
One thing I learned when I bought my last car from Gresham Nissan in Oregon (who were the greatest). It was the quickest car buy I had ever made. I had a pre-approved loan from my credit union, but the Nissan dealership locked me into a 0 percent loan for 3 years. I couldn't have been happier. You can't lose with an interest-free loan and someone told me recently that Subaru is offering them as we speak if anyone is looking.

Your Name:
(displayed with your comment)
Your E-mail:

Your Experience/Advice:
Check spelling

By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.

Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.