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Alltel Complaint - Very Poor Service at Alltel - Cellular Service
Cellular Service - Complaint
We have been into our contract with Alltel for 18 months. Most of that time we have been unable to receive service at our home, and there are two cell towers within 5 miles of our home. We live in South Carolina but had better service while on vacation two months ago in the states of Washington, Oregon and California.
We purchased a $200 phone at start-up, local store attempted to fix the problem by replacing the phone three times. We ended up with a free phone that did not work any better. And when asked about a refund, we were told so sad, so sorry, you lose. Many numerous attempts to correct the problem have been made. I have even requested customer service reps give me a direct line or they call the phones so they can experience the HORRIBLE reception. My request is declined! I've asked to be allowed out of the contract for one phone at a pro-rated amount. This phone is for my disable husband who stays home alone all day with the intention he could use the phone while in the yard in an emergency. Wonder if he had a real emergency and needed to use the phone would Alltel be liable?
I have received very poor customer service along with paying 18 months on marginal cell service.
I would not recommend Alltel to anyone for any reason.
We purchased a $200 phone at start-up, local store attempted to fix the problem by replacing the phone three times. We ended up with a free phone that did not work any better. And when asked about a refund, we were told so sad, so sorry, you lose. Many numerous attempts to correct the problem have been made. I have even requested customer service reps give me a direct line or they call the phones so they can experience the HORRIBLE reception. My request is declined! I've asked to be allowed out of the contract for one phone at a pro-rated amount. This phone is for my disable husband who stays home alone all day with the intention he could use the phone while in the yard in an emergency. Wonder if he had a real emergency and needed to use the phone would Alltel be liable?
I have received very poor customer service along with paying 18 months on marginal cell service.
I would not recommend Alltel to anyone for any reason.
Comments:
Posted by madconsumer on 2009-07-25:
some areas are just plain dead spots. do you have moumntains or other things that would block the tower?
do cell phone signals travel 5 miles??
do cell phone signals travel 5 miles??
Posted by tnchuck100 on 2009-07-25:
"Wonder if he had a real emergency and needed to use the phone would Alltel be liable?" - That is a simple NO.
As a matter of fact, if you read your service agreement they do not guarantee any service whatsoever. The only thing you can absolutely be sure of is they WILL bill you. This is not unique to Alltell. All cell phone companies are this way.
As a matter of fact, if you read your service agreement they do not guarantee any service whatsoever. The only thing you can absolutely be sure of is they WILL bill you. This is not unique to Alltell. All cell phone companies are this way.
Posted by PetLover79 on 2009-07-26:
I understand all of the above, but if they would have been honest with us when we first got the phones instead of switching phones we could have cancelled before it was too late to cancel without a penalty. We do live in a dead zone, and the company denies it. Verizon released our contract when it was determined that we could not receive service which is why we switched to Alltel because of recommendations from others who live in our area.
Posted by tnchuck100 on 2009-07-26:
Being honest with you does not earn the salesman his commission. Nor does it help Alltell's profit structure. They are in it to make money. That's the cold, hard facts.
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