Besy Buy Complaint - Unknowledgable Employees/Pushy Employees

Review by Anonymous on 2004-06-04
SAN FRANCISCO, CALIFORNIA -- I needed a new computer, and I was set on buying one on during the Memorial Weekend. I decided to go to BEST BUY. All I wanted was for a sales rep to help find a computer for my needs. The sales rep I had whipped out the sales ad and starting reading off the advertisement...hello???? Shouldn't he be knowlegebale about the in-store products? He just seemed clueless...what is he getting paid for...to read off the ad specs?

After deciding on the computer, I had to wait over 15 minutes to be rung up even though there was no other customers in-line. Finally, as I was getting rung up, the employee asked me if I wanted to purchase the 3 year warranty, and I said "No!". He proceeded to spend 20 minutes pressuring me to buy the warranty. Everytime I said NO, he kept on asking me "WHY?", and kept giving me numerous scenerios depicting eventual problems that may arise with the computer...

When I came home to install the computer, the DVD drive didn't work, and I had to go back and do an exchange. As the customer service employee was helping do the exchange, she stood there fumblying with the computer and couldn't do the exchange. Her tag read, "Supervisor", and she couldn't do a simple exchange??? After another employee helped her out, she then said, "Your difference is $162.50". I was like, "what"? She said I bought the computer on sale, and the price had since gone up (3 days later), and I would need to pay the difference. I was furious!!!! First, the computer was defective, and I was exchanging it for the exact same model, why in the hell do I need to pay more for the same exact thing? After some dispute, she agreed to just give it to as an even exchange. This is what I wanted all along. At the end of the transaction, She just shoved the receipt into my hand.

I will never go back to BEST BUY ever again. What are they paying their employees for anyway??? For a supervisor not even know how to do an exchange, and to even try to charge a customer more for the exact same product is absurb. Corporate should allocate more funds for employee training and attitude adjustments.

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