BROOKFIELD, CONNECTICUT -- I ordered a headboard and bed frame from Bobs in Brookfield CT. I should have known it would be trouble when I saw the delivery guy take the headboard out of the box and USE A MARKER to cover any chips!! When the got it all in the house they were completely dumbfounded on how to connect the bed frame to the headboard. The screws that came with the headboard would not fit the bed frame. They went through the truck for 15 minutes only to find 2 screws (it needs 4) to make a temporary fit. They told me to go to Home Depot and by my own screws. I don't think so! I called customer service who was very nice and said that this headboard requires new holes to be drilled and that they should have known that. I had to wait 3 more days for a new delivery crew to come out and do it right. Well guess what?? They too had know idea what to do. They said they have never drilled into a headboard and don't even have the drill bits to do so. They offered to add the two missing screws but the headboard would still not be touching the ground when connected to the bed frame. They tried to come up with any solution but the right one to avoid calling while they were here. I had it and told them to leave, we were going to have to do this ourselves(and they tracked mud all over the bedroom). I did call customer service again and got my delivery refunded. I will never buy anything from them again, and if its something that has to be assembled I suggest you look elsewhere. I wish I would have found this site before purchasing.