Bob's Furniture Discount Store Complaint - Never, Never, Ever Buy From Bob's Discount Furniture Store
PARAMUS, NEW JERSEY -- I bought my elderly parents a love seat and sofa, and as I read the reviews I thank God I didn't purchase the no goof policy. What horror stories. Any way within a month of delievery the couch starts to sag in one cushion. I say to myself this isn't right, is this cushion made with some different fiber. Any way I call for a technician (some techician, he seemed more like a day laborer picked up on some corner for the day, couldn't speak English) Anyway he said he would order a replacement cushion (at this point I realized don't want this furniture cause it won't last a year. I asked if I could exchange it for something more expensive, he said no. Anyway he came back several weeks later after I had to call because they won't call you to tell you the piece has arrived. To find that the cushion came in the wrong size.
He took it with him and I haven't seen him since. So last mid month I called to ask where was my cushion and this tech guy and they said they would re-schedule an appt. for the 22nd or23 rd of June and that they would call beforehand to make sure someone would be home. Well they never came or called. I am fed up with BOB and I'm reporting them to the better business bureau, I will get my money back!!!