TXU Energy Complaint - TXU Energy HORRID - electricity provider
DALLAS, TEXAS -- TXU energy cost us hundreds of dollars by refusing to turn off the power to the rental home we moved from. While the house was vacant, the power was being turned on and used excessively by the landlord and his friends. TXU refused to shut off the power! Their customer service is HORRID. We spent over 5 hours total with different reps, who don't speak or understand English well because the customer service department isn't in the USA. We were disconnected several times and always told power couldn't be turned off for weeks even though they could see our electricity was being stolen because our bill was doubling every few days. Finally when we told them we were calling 911 to report the theft and get city officials to intervene, they sent someone out immediately to shut off the meter. STAY AWAY FROM THIS COMPANY! They are terrible!