Lowe's Complaint - Hire anyone else first!
AMES, IOWA -- I had searched my town for the flooring I wanted for my tiny bathroom, and finally found the perfect flooring at Lowe's. No problem - I felt comfortable purchasing from them and contracted for them to order the flooring. I was informed that a 3rd party measured and installed the flooring, and I have no problem with that, since I was told this up-front. I was informed that the installer would call me within 48 hours. Two days passed; then 4; then a week. Every time I called the local store, I was told that they would remind the installer again. Finally, the installer called and made an appointment to measure the floor; he came when he said he would and measured the floor. At that time I informed him that the base cabinet for the lavatory would be removed and that a free-standing lavatory was going in it's place, and that I had no idea what was under the current cabinet, but that it most likely was *not* the current vinyl flooring, and therefore the levels would not match. "No problem," he says.
A date is given for the installation, with the caveat that the installer would not remove the existing flooring. No problem - I spent a Saturday afternoon removing the old vinyl.
The day dawned for the installation of my new vinyl. My plumbers came and removed the old lavatory and cabinet, and sure enough, what was underneath was the original linoleum, ca 1947. When the installer came in, he took one look at the floor and said, "Who took the floor up?!" I replied that I had. He told me that he had intended to stall the new flooring on top of the old and that he was not prepared to cover the "hole" in the subfloor. Then he leaned closer, and literally backed out of the bathroom like I had presented him with a box of angry pit vipers! "That's asbestos flooring!!!" No kidding! I **told** you that when you came to measure, as well as I told the salesperson that when I purchased the flooring. Just because I am female does not mean I don't know what I'm talking about.
Four telephone calls later, I was informed by the Lowe's installation manager that I had two choices: I could hire a professional company to execute an asbestos abatement, who would provide me with a certificate of abatement, which I would need, and then the 3rd-party contractor would come back and finish the job; or I could **try** to hire someone else to install the flooring as it was (the implication being that no one in their right mind would touch the project with a 10-foot pole).
I demanded and received a refund on the labor cost (a week later); fortunately when the installer left to confer with the installation manager, he brought the flooring and adhesive in, so I have the product.
End-of-story: Do not, under any circumstances, allow Lowe's to install ANYTHING. They do not stand behind their pricing. When I asked what the installer would have done if the flooring was not asbestos, but still a different level than the rest of the floor, I was told that he would figure up what the ADDITIONAL CHARGE would be at that time. Bottom line: Lowe's does not stand behind their price quotes, and waits until the installation to hit you with the inflated price.