Hyatt Hotels Complaint - Housekeeping Thieves
Resolution Update on 07/26/2009:
The issue has been resolved by talking with one of the managers. She got the day staff moving and the kids animal was found in the housekeeping laundry department. It is exactly where we asked the night shift to look. I wish the night staff would have been more sympathetic to our request and not just pushed the issue aside and all this would have been resolved much sooner.
SAN ANTONIO, TEXAS -- The Hyatt Place Hotel North West Medical Center in San Antonio has some housekeeping issues. They seem to have stolen a kids stuffed animal that has been with my daughter since she was born. It would not be such a big deal but the staff when we returned late one evening did not want to put any effort into resolving our issues. They just blew it off as if nothing happened. It may not be major to them, but it was to us. I would not and will not choose this hotel to stay at again.