Travelocity Complaint - Travelocity: Not real travel agents
SAN ANTONIO, TEXAS -- I sincerely hope Travelocity will cease to exist so that individuals like myself will not have horrible experiences like the one I went through. The phone operators (and supervisors) are not real travel agents, just zombies following some imbecilic flow chart. They do not have the intellectual capacity or motivation to solve a real travel issue that THEY CREATED. They booked my on a cancelled Air France flight, but rather than acting like professionals and finding an alternative itinerary, they forced me into an infinite loop between Travelocity and Air France, where each company said the other company would have to make the necessary changes. Meanwhile, I had to repeat my phone #, email, trip id, etc. probably over 50 times. I spent almost 6 hours on the phone, mostly on hold. I got disconnected numerous times, asked to speak to the supervisor at least 6 times, until I finally verbally forced the supervisor to not hang up until he had cancelled the entire trip. Of course, I still have no documentation from AirFrance that the trip was actually cancelled, and will be lucky if I get a refund, but at least Travelocity's site says it was cancelled. Which takes me to another point: Once the one segment (out of nine flights total) had a conflict, I was no longer allowed to view my itinerary online. I just got a message saying to call Travelocity, at which point the operator would again explain to me that my flight had been cancelled and they would have to call Air France. Then they would put me on hold, call AirFrance, and come back in 5 minutes to say that the AirFrance lines were busy, so I should try back in a few days. Or that they would call back once they got through, then never call back. Or they would call me to say they were putting me on hold while the called AirFrance, then come back to say they could not get through. Funny thing, I got through to AirFrance every time I called them. This went on for 3 weeks, until I finally lost my cool and managed to work my way up to some worthless supervisor who finally caved in and got through to AirFrance to cancel the whole trip. My lesson is, why use these services, when you can just make the reservations through the airline anyway? Not that they are perfect, but I don't see how the exact same problem could happen again. If I had done that, I could have made the changes myself.
BTW, AirFrance seemed more competent than Travelocity, but equally unwilling to step up and solve the situation.
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