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Jacobs Motors Rapid City South Dakota Complaint - Poor Customer Service by Owner

Review by Anonymous on 2004-06-05
RAPIC CITY, SOUTH DAKOTA -- Here is an update to my dealings with Jacobs Motors in Rapid City South Dakota. After purchasing a Nissan Titan Crew Cab truck, it was towed back into the dealership because the transfer case was acting up. I waited for one week without ever hearing from Dave Jacobs the owner. I left him numerous calls as did my banker. Finally, sitting one week without even a substitute vehicle, I was called and told that my vehicle was ready. They had to replace the entire transfer case. Dave Jacobs was not willing to extend the warrantee nor was he willing to replace the vehicle. He refused to return my calls. Lee, the head mechanic, was the only professional in the dealership. I appreciated his honesty and communication.
I will not deal with this company again. I strongly urge others to avoid this dealership whose owner only wants your money and not your trust. Thanks.
Comments:2 Replies - Latest reply on 2004-10-16
Posted by Anonymous on 2004-06-09:
Your first post included several unrealistic demands, that being said your demand for a return phone call I don't see as unrealistic and therefore should have been done. Remember this experience when you recieve your manufacturers survey in the mail. Good Luck.
Posted by Nissan2005 on 2004-10-16:
Wow thats something else. See how {i'll call him an ungrateful Quinn from Wy. }. Son damaged the transfer case as he was playing with it as they drove down the interstate. The transfer case can be shifted into 4x4 up to 60mph. Also Dave is not the owner and Lee is not the Head Mechanic. Someone should get their facts straight. The damage done to your transfer case was due to your own error not nissan. Nissan and Jacobs Motors willing gave you a new one even tho they did not have to. You shpould be very grateful. People like you Quinn gives dealerships a bad rap. If you no longer want to come to this dealership to have your vehicle worked on you can drive to denver. Happy with my 4 Nissan's.

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