Sleep Number Bed Complaint - Don't buy a Sleep Number Bed
My husband and I purchased the I9 bed from Sleep Number earlier this month. It is the most uncomfortable and cheaply made mattress we have ever slept on. It is not the quality that you see in the store to "try" out. The mattress cover zipper was busted by the 2nd night. The air chambers or pump didn't work right. You set your sleep number to 40 and a few minutes later it is on 55 or 25 or whatever. You can feel the foam side and center walls all around you and feel as if you are laying in a hole. After my husband would lay down I felt as if I were laying on a giant air bubble (like an old waterbed). It was the most miserable sleep I've ever had. Once we complained to the customer service people we were told that we had to try the bed for 30 nights before they would give us the RMA# to return it. We finally were given the RMA# after 3 or 4 attempts to customer servive. Here is the kicker it cost us $500 out of pocket to ship the mattress back to Sleep Number. $500 it cost us to realize that their product is horrible. I usually don't read these complaints because I feel as if the person just didn't get their way. But please beware of this company - you get no customer service from them and you are going to pay a lot to "try" out a mattress!!!