Radio Shack Complaint - Documented breach of "legal binding" contract & conflicting terms
I am an owner of a cellular phone purchased through Radio Shack with a "2 yr replacement plan" as documented on my receipt. The plan was marketed as an "in-store replacement plan." My phone was recently taken to a Radio Shack store in an effort to take care of an internal failure of the phone. I was told the following.
1 ) My plan was for repair, and would be replaced "at their discretion."
2) It would take 5 business days to receive my repaired/replaced phone.
3) I could have an advanced exchange if willing to pay a $600 deposit (on a device that I could walk in and buy for $349.99!)
4) That I was sold the incorrect plan, I was sold the replacement plan vs. the Wireless Service Plan.
My complaint and refutation of this is: My receipt stipulates that I was sold the "replacement" plan. Both the pamphlet I was given AND the pamphlet the in-store representative attempted to offer me stipulate that "in-store replacement" is the method of service.
I was informed by the operator at corporate that they had been replacing a lot of phones lately and this is why they were doing that. Who owns this problem? And again, why would I pay $600 for a $349.99 phone directly through my Wireless Service Provider.
Food for thought folks...