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Allied Home Warranty Complaint - Beware of "Allied Home Warranty"
Complaint
HOUSTON, TEXAS -- I have had my home warranty from "Allied Home Warranty" in Houston since 2007. Last year I went ahead and upgraded my contract to include coverage for my pool. A couple of weeks ago I requested a service from them for my pool filtration system to be checked out since it was not filtering properly. After the contractor verified that the filter girds were damaged and needed to be replaced, they were told by Allied Home Warranty that the grids were not covered under the pool warranty. I went over a copy of my Home warranty contract and in there it clearly says that the "Filteration System" is covered. Now I am not sure why they would not cover the grids which in reality are the main part of filteration system. Maybe it's because the grids are too expensive and they decided they don't want to pay for them! Also at the time I made the service request through their website as part of the description of the issue I wrote the follwoing to describe my issue: "Pool Filteration is not working properly. sand and other debris are entering back into the pool through the return ports. I think my filter grids might be damaged". I believe It would have been professional for someone from their service department to had contacted me and let me know that the "grids" are not covered under the warranty seeing that I was suspicious about the damage to my grids. Then most probably I would have cancelled my service dispatch so that I would not have to pay the $60 trade fee. I went ahead and contacted them (including the company manager) several times regarding this issue both by phone and email but did not get any answers back from them. I really felt cheated in this case and would have at least liked the $60 "Trade Call Fee" that I ended up paying back. After I did not get any response back from them I took my complaint to the "Better Business Bureau" of my area. After doing that finally someone from "Allied Home Warranty" responded to my complaint but he said the same things that their service department had told me which was they will not cover the repairs and will not reimburse me for the $60 "Trade Call Fee" even though I had told them I had a feeling what the problem was with my pool filteration system. I still have an outstanding complaint from them which I doubt it will ever get resolved since they have been giving me the run-around every time I contact them through BBB saying we are not responsible for covering the filter grid and we can not diagnose the issue over the phone and stuff like that. So beware of "Allied Home Warranty" if you are shopping for a Home Warranty!
Comments:
Posted by Mrs. V on 2009-07-27:
Tell them to mail you a sheet on 'exactly' what parts are covered for the pool system.
This is also a good idea to do with other items in your home (AC, water heater, ect).
That way, you will always know what is and is not covered in each case.
This is also a good idea to do with other items in your home (AC, water heater, ect).
That way, you will always know what is and is not covered in each case.
Posted by Anonymous on 2009-07-27:
I'll bet they are focusing on the term filter. A filter is considered a consumable item, i.e., wears out with use like an air filter on a car. I hope you have kept maintenance records because if you didn't Allied will deny a claim on that alone.
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