United Airlines Informative - Now I'm GLAD I didn't fly-sort of
A week or so ago, I posted a review about UA and how nice and accomodating they were when my daughter flew out to San Francisco.
She had a great time, really hit it off with her grandpa that she hadn't seen in years. My MIL called the airport or whoever she was supposed to call to make sure she, my FIL and my mom could accompany my daughter to the gate. They said yes.
So they get to the airport and (this is second-hand info, but I have no reason to doubt it) the UA employees refused to let anyone but my MIL take her back. They were rude and condescending, and it disappointed my daughter that she had to hurriedly say goodbye to her grandfather in the ticketing line.
Apparently the counter agents didn't take too kindly to being told that the information they were giving was different from what was given previously, because they marked my daughter's ticket for an extra special search. She had a sweatshirt on that she could have easily taken off, but the TSA groped her. Now, my kid is tall, but she weighs less than a hundred pounds and has braces-she's a kid that should have been treated with a little sensitivity. But I hear they were yelling at her while grabbing parts unknown (that will be addressed with the TSA). When she got home, she was very unhappy about how she was treated through the whole process at SFO.
The funny thing is, when we went to pick her up, UA issued passes for me, my husband and my son to go back to the gate, let us through security with no problems and even told us the second the plane landed. The girl was a bit of a wreck coming off the plane and the gate agent couldn't have been nicer.
I guess I am a little puzzled as to why there was such disparity in service from the same company, but I guess it happens.
I'm just glad she's home safe even if she didn't bring me home a souvenir.