This is an email I sent to travelers last week and have received no response. I am hoping after 3 months to finally have my vehicle back this week--
"The accident occurred on May 5, 2009 and my car is still not repaired. The adjuster on the project was less than adequate as he was neither timely nor accurate. The slow response time and approach of one thing at a time resulted in the longest lead time item not be ordered until at least 3 weeks after the accident. I had even contacted Mercedes Benz Corporate directly to try to expedite the new wiring harness but was told that the earliest it would be delivered would be 7/31. Yesterday I stopped by the body shop and I found out the harness came in late last week and the vehicle had to be flat bedded over to the local MB dealer for installation that cost $3000. All toll, as of yesterday the vehicle has cost about $40,000 to repair, required over 200 individual replacement parts and has been unavailable to me for nearly 3 months. When you add in the rental car cost of approximately $5000 that will be reimbursed by the other insurance company (the accident has been deemed 100% the other drivers fault as she admitted to running a red light and was sited by the police at the accident scene) which means the other company is out $45,000 repairing a vehicle with a RETAIL value of $57,190. Initially, and I am working on memory here given the time that has passed, the adjuster wrote the claim for well under $20,000. Because the adjuster was clearly incompetent and failed to listen to either me or the owner of the auto body shop as to the real cost of repairing my truck what has occurred is both a disservice to me as the policy holder and the other insurance company as the cost skyrocketed. You don’t need to be a (supposedly) trained adjuster to realize that the salvage value of a 2008 Mercedes GL320 CDI far exceeds the difference between what it cost all in to repair and the retail value of the vehicle and the both fair and wise thing to do would have been to total the vehicle as I had requested soon after the accident occurred. Even worse is the fact that I will never be convinced that having sustained the kind of damage my vehicle suffered that it will ever drive the same. This has been a total disservice to all involved and I would like someone to follow up with me and explain why this happened and what action will be taken to rectify this. I need this resolved to my satisfaction or I intend to move my policy to another carrier.