Bill Dodge Auto Group Complaint - Take your vehicle to Bill Dodge if want want damage done to it
WESTBROOK, MAINE -- Incident = When I brought my vehicle down for a service recall the 7th of July, 2009, I left the vehicle and asked them to call me when it was done. They called me a few hours later and I drove my car home. Later that day, I was hand washing my vehicle and noticed a large amount of damage to my back bumper on the right hand side. I let the Serivce Manager know there had been damage to my vehicle while it was in their care and brought my vehicle down to show them. They denied they had done anything wrong. Mr. Saucier said I could not prove it was done there. I told him I could. The day before I had brought my car down, I had gone to Yummies in Kittery Maine for a fun day for our web site. I had taken a picture of my car at Yummies at that time. Other people also know there was no damage to my vehicle! They told me for good customer relations they would pay my insurance deductible which is $500.00 and they gave me a form to fax to my insurance agent. When I talked to my insurance agent he said that I should not have to do this at all if it was their fault. It would go against my insurance as an accident, which I did not have. My insurance agent said that Sean in the Kia Service Department was rude and told him the damage had not occurred there, when in fact, it did. I went to talk in person to Mr. Saucier and he became irate and made me wait until he was ready to talk to me. When he finally talked to me he said he has done all he can do and I could not prove the damage was done there and immediately dismissed me after giving me his boss' name which is Robert Herbeck and his phone number is 207-854-4222. I cannot believe they blew me off like they did! They had already decided the damage did not happen there before I even left their lot! I need help with this but cannot afford an attorney. So do they get away with damaging people's vehicles? I want them to repair what they have damaged!!
Damage Resulting = Almost $700.00 worth of damage was done to my car!