Bill Dodge Auto Group Complaint - Take your vehicle to Bill Dodge if want want damage done to it

Review by fayelindasue on 2009-07-27
WESTBROOK, MAINE -- Incident = When I brought my vehicle down for a service recall the 7th of July, 2009, I left the vehicle and asked them to call me when it was done. They called me a few hours later and I drove my car home. Later that day, I was hand washing my vehicle and noticed a large amount of damage to my back bumper on the right hand side. I let the Serivce Manager know there had been damage to my vehicle while it was in their care and brought my vehicle down to show them. They denied they had done anything wrong. Mr. Saucier said I could not prove it was done there. I told him I could. The day before I had brought my car down, I had gone to Yummies in Kittery Maine for a fun day for our web site. I had taken a picture of my car at Yummies at that time. Other people also know there was no damage to my vehicle! They told me for good customer relations they would pay my insurance deductible which is $500.00 and they gave me a form to fax to my insurance agent. When I talked to my insurance agent he said that I should not have to do this at all if it was their fault. It would go against my insurance as an accident, which I did not have. My insurance agent said that Sean in the Kia Service Department was rude and told him the damage had not occurred there, when in fact, it did. I went to talk in person to Mr. Saucier and he became irate and made me wait until he was ready to talk to me. When he finally talked to me he said he has done all he can do and I could not prove the damage was done there and immediately dismissed me after giving me his boss' name which is Robert Herbeck and his phone number is 207-854-4222. I cannot believe they blew me off like they did! They had already decided the damage did not happen there before I even left their lot! I need help with this but cannot afford an attorney. So do they get away with damaging people's vehicles? I want them to repair what they have damaged!!
Damage Resulting = Almost $700.00 worth of damage was done to my car!
Comments:5 Replies - Latest reply on 2009-07-27
Posted by tnchuck100 on 2009-07-27:
Unfortunately the fact is to hold them responsible for the damage you must prove the damage existed BEFORE you left their facility. By your own admission, you did not discover the damage until you got home. Even if you did point it out before leaving they would likely argue that the damage was there when you brought it in.

Your only chance, and it is a poor chance, is to take them to small claims court. But without solid proof you are unlikely to prevail.

Even if they knew they did it they also rely on the fact you do not have the resources to attack them with an attorney and an expert that can attest to the cause of the damage.

Sorry for you situation. It ain't right but that's the way it is.
Posted by Anonymous on 2009-07-27:
Insurance laws may be (likely are) different in Maine, but a few miles down the road in MA, a hit and run accident does not count as a black mark on your insurance. So, if you can get them to pay the deductible you may be OK. It's worth asking your insurance agent, because if they will swear they didn't do it, then it had to be a hit and run, right?
Posted by MRM on 2009-07-27:
Did you know: Founded as the Dodge Brothers Company in 1900 to supply parts and assemblies for Detroit’s growing auto industry, Dodge began making its own complete vehicles in 1914. The brand was sold to Chrysler Corporation in 1928. If you didnt know, now you know!
Posted by Anonymous on 2009-07-27:
MRM, you're like those public service announcements.
Posted by Anonymous on 2009-07-27:
I still think Walt Disney must have been selling awful small hot dogs in order to finish one in 17 steps.

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