LINGO Complaint - Lingo computes incorrect taxes on their phone bills
Lingo is the most corrupt phone service provider on the face of the earth, even AT&T is better than them. I signed up for Lingo's annual plan which had a base price of $195/year. During sign up I paid approx $30 as taxes for the entire year. After a couple of months I started noticing that Lingo is charging me $5-6 as tax every month, even though I had paid that upfront. If I calculate that for the entire year, the tax amount would be approx $90-100, on a $195 plan, which means that the tax rate is more than 50%.
I called up the Customer Service to understand what is happening. The first time I called, I though I had dialed a wrong number as they did not seem to speak in English, I hung up and checked the number to realize that it was the correct number. The second time I called, the experience was even horrible. The moment I stated my issue, the guy turned in to a robot. He kept on repeating that I need to ask the State Tax Authority to compute correct taxes for me. Why the hell would the State Tax Authority compute taxes for me every month for my phone bills?
My case has come to a dead-end now because of their poor and unhelpful Customer Service, incorrect tax calculations and unethical business practices. Now I have no choice left but to allow them to rip me off. Can somebody tell me what my options are to counter such arm-twisting company policies/practices?