321 Studios Complaint - Software doesn't work, unable to get refund
KALAMAZOO, MICHIGAN -- 321 Studio's DVD X Copy Express does not work. It will pretend like it is copying the files, but then when it's done, the disk is still at 0MB. The disk is unusable after that and must be recycled or thrown away.
If it does work, it only burns 3/4 of the files.
I asked for a refund, but they wouldn't do it. I contacted the Better Business Bureau, but the company told them "no refund." The BBB told me it would go on their permanent record. Read the BBB's warning on 321 Studios: http://www.ecommercetimes.com/story/33492.html.
In response to the three comments left for me:
1. It is only illegal to burn encrypted DVDs for the purpose of distributing them. I passed a law course or two. I want back-up copies of all my DVDs for my bedroom and livingroom, so they don't keep getting lost. The software claims it can override the encryption. The new version I understand cannot do this, but my version was supposed to.
2. No, the BBB said no such thing. I worked at a computer software store for a year and a half in college. I understand this law very well. However, for sake of good customer service, the manufacturer usually takes back defective software. However, 321 Studios does not.
3. The problem is clearly the software. Read other reviews for this product online. Plus, I bought a new laptop since then...same problems on that computer too.