Wells Fargo & Company Complaint - Refinancing Your Mortgage?
I have been dealing with Wells Fargo for about two months now. We are trying to refinance our home mortgage as our house lacks equity and its value has plunged since we purchased it three years ago. I sent all the things they asked for in triplicate two months ago, and in today's mail I receive a denial notice for our application. I call and ask why and they proceed to inform me that we did not send a hardship letter. The person I talked then found three letters in my file. Not to outdue themselves I called back to make sure what I was told was correct and the man this time said we lacked hardship letters. This was after I received another letter from Wells Fargo, home of the rich, stating I had to do three things before my loan request would be considered. One was to contact my loan processor. Contacted him to no avail for two straight days. Finally contacts me while I am out of town. Then I get the letter from these clowns denying me. I am pulling all of my accounts out of this branch and urge others to follow suit.