Dunkin Donuts San Carlos Blvd Ft Myers Beach Complaint - If you like rude service and incorrect orders visit this location
FT MYERS BEACH, FLORIDA -- I have had SO many problems at this location that I finally decided to boycott all Dunkin Donuts. If I was there 5 days a week my order was wrong at least twice. The THAN mngr was defensive and rude whan I called and asked that I would appreciate if I order and pay for something I get what I ordered. She said to me "what, you never make mistakes?" We are in America here and part of the problem is the language barrier, poor training and maybe the counter help needs hearing aids. I found customer svc. rude and unhelpful. I emailed the CEO himself however he is busy collecting a fat paycheck and I guess he feels he is too important himself to respond to an unhappy consumer. Why do these people feel they are doing you a favor letting you spend your money at there locations. After all my years as a Dunkin Donut loyal customer this poorly run franchise was enough to force me to go elsewhere. On a positive note where I now do breakfast speaks English, gets order correct and appreciates a consumers business. I see other horror stories of bad service at different locations. Perhaps it is the franchise owners that need to spend more time at their locations and make sure things are running smoothly.Does anyone that works there have a green card?
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