US Airway Philadelphia Airport Compliment - Re: Flight 1070 On 7/25/2009

Review by kizzy1 on 2009-07-28
PHILDELPHIA, PENNSYLVANIA -- My mother in law traveling from Detroit mi on flight 1070 departure time 7:20 am it was a short lay over to Baltimore she got off the plane unaware that she could not do that. She was called a flight hopper, I was called to pick her up I was also unaware of this rule. She was treated fairly by security but,
she has not flown in over 15 years and did not know this rule that she could not get off in Philly her family (we) all live in Wilmington DE.

So therefore she thought she could get off there. I was very upset that I could not find her. I went to every security counter to locate her. I met a nice lady. From outside, she gave me a one time pass to go to gate b4 to find her, I could not find her. I then had a panic attack.

And another nice lady and a young man was wonderful in helping me locate her. She was sent on flight 3031 to Baltimore. These two people are the best people I have met in a long time. I then told them I was locked in the parking lot section b y22 and I did not have any money to get out they gave me money from their own pockets to get out of the lot.

I just wanted to let you know that these people that has helped me were great and I pray that they stay that way please do something to reward them. I did tell them that I am going to pay them back they both said, just help someone else in need one day. I then left and had just enough money to pass.

Thank you.

Sherrye Ransburg
Comments:10 Replies - Latest reply on 2009-07-28
Posted by Jennifer on 2009-07-28:
I'm glad everything worked out for you and your mom. That's a great story. Thanks for sharing it.
Posted by Suusan B. on 2009-07-28:
Sherrye: How refreshing that you took the time to post this story. You didn't bash the airline for their actions, you actually said that she was treated fairly by security and didn't blame them for her not knowing the rules. And the lady and young man who helped you find your mother-in-law and gave you money to get your car out of the parking lot are the real heros of this story. If only we could all treat each other in the manner that they treated you!

I'd like to suggest that you post this story on Planetfeedback.com as letters posted there are actually sent to the company involved.
Posted by Eloise on 2009-07-28:
I wonder why they allowed her to exit the plane in the first place. Sounds like the flight attendets were not paying attention.
Posted by Anonymous on 2009-07-28:
Eloise, I think I figured that part out. It was a short layover where other passengers were deplaning. She was just able to leave too with everyone else. They don't check to see who should stay aboard--they rely on the passenger to know that. They usually do a head count before taking off again though.

Kizzy, it was very nice of the people to help you. There are still some wonderful people out there. I would help anyone, anytime, anywhere, and I hope the favor will be returned to me if I ever need it. It's the only way to live.
Posted by BokiBean on 2009-07-28:
I don't know what a "flight hopper" is.. Tried to look it up but couldn't find anything about it.

Note to self: take money when going to the airport, you could get stuck in a parking lot.
Posted by Eloise on 2009-07-28:
That makes much more sense, Knowitall! Thanks!
Posted by Anonymous on 2009-07-28:
Boki, I believe a flight hopper is someone who books a round trip flight and only intends to use it one way (because it's cheaper sometimes). I think the term is also for people who book a one-way trip from, for instance, Los Angeles to New York, with a layover in Chicago. They get off in Chicago, their destination, with no intention of using the rest of the flight coupon. People do this when they can get a cheaper ticket for the longer flight.
Posted by BokiBean on 2009-07-28:
Oh! That makes sense..thanks for the info. Very helpful. Frankly, they sound like "smart hoppers"! :D
Posted by Anonymous on 2009-07-28:
You're welcome, Boki and Eloise. The airlines frown on it, of course, but I can see why people would do it and how they could save lots of money. If you ever do, don't check any luggage, lol. It may be illegal, but I doubt the airlines have the resources to do too much--but I could be wrong.
Posted by MSCANTBEWRONG on 2009-07-28:
Nice review. Thanks for the post.

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