Hilton Hotels Complaint - Don't Go To The El San Juan Hotel
I have stayed at this hotel prior to this review twice before and this tine ( I arrived home yesterday) there is no service. This hotel is now like staying in a Holiday Inn and I like Holiday Inn but not when it represented as a resort and how they the managent want this to be a spectacular experience and bla bla .
I book a specific room on line 3 weeks prior to arrival on arrival they wanted me to stay a cabana (it was a garage with the dirty laundry bins outside my room and mold inside this shower room they where to move me to the room I had original requested the next day first problem. After returning to the front desk and asking for a manager suddenly the room was avaliable cd player didn't work and had to wait 2 hours (of my trip) for the person to come and change it ( I don't speak Spanish and he didn't speak English oh boy) well the next after noon the hall way in front of my room was wet I could see a trickle of water coming down the wall. I called front desk to notify them.
Well by Saturday moring I was getting flooded and I placed anther call go out for dinner Saturday night I stepped into 4 inches of water and had to go back and change my shoe I called agasin and asked if they where going to build me a bridge and I also needed an umbrella because now the cealing was leaking in the hall and I had to dodge the rain by morning it was in a swamp. The front desk acted as if they new nothing. I was given a 100 credit only because they thought I was leaving so when I asked what they were going to do ( the party in the next room had already been moved at I was informed by a staff member) the girl was surprised and I was put on a list for room moving I was promised I would go to the head of the list and be updated I gave my cell # and this was to happen by 3 330 the call never came this used to be a shining star in pr now I tell eveyone it is like a bad Holiday Inn staff no hellos good moring terrible if you don't speak Spanish don't go there you are treated like a alien the property is dirty un kept the pool is kept open late a lot of noise
I willnever ever pay hiton 1$ again
More Reviews on Hilton Hotels: