EFindOutTheTruth.com Complaint - Once They Have Your Money It's Theirs No Matter What They Don't Do
POMPANO BEACH, FLORIDA -- I went to efindoutthetruth.com to have a background check done on a person who had a known criminal record from the 1980s and a probable record from the 1960s and I wanted that documented along with any prior criminal record going back to 1959 for a research project. They suggested I get this $10 search that was supposed to give me a complete address history and criminal record. When I received that report it was totally useless because the information I needed was quite old and I told them this from the start. The person had been deceased since 1999. They told me what I really needed was a 50 year "county wide search" which would cost $237 and they promised to roll the cost of the $10 into that search if I got it, which they never did. They were supposed to send/hire a trained PI to manually search county microfiche records. I waited a month and sent them an e-mail. After a week or so they sent me a so-called report that consisted of a single line saying no records found. Since I knew for a fact this person actually did have a criminal record from the 1980s at least and more from the 1960s I suspected the work had not been done. When I complained they totally ignored me and refused to answer my e-mails.
To date they have never given me anything to lead me to believe this work has been done. It's my opinion they just took my money without doing the work. I have no proof whatsoever they did what they said they would do. No names, dates, places, records, or anything that would give me some assurance they did the work. When I asked for further details they refused to answer my e-mails. If they really did what they said they would have been able to give me the name of the investigator they hired and provided me a log of what they did, what county records were searched and when.
To date they have not, even after responding online to one of my complaints about them. Instead they have been hiding behind their no refund policy. This policy appears to include cases where they don't/can't do the work.
Judging from other online complaints it would seem I am not the only one.