Sears Complaint - Promise and dump
I was getting married in a few weeks and looking to have my carpet cleaned before my new wife and daughter moved in. I called Sears as I heard that they were good.
Upon speaking to the sales representative about what the service includes, I specifically asked if their techs moved heavy furniture. They said yes. I stated that I am having upcoming back surgery so I need to make sure that they will move my furniture. The response was: yes, just move the small breakables off the items before they move them."
I said great.
Two tech arrived an hour late, came into my house and looked bewildered. They started telling me about everything they don't move. They said they would move my coffee table, but not my couch. Basically, they wouldn't move anything but end tables and chairs.
It is one thing then one assumes something, and another when you specifically ask for something and get a yes.
I tol them to leave my house. I called another vendor on Monday morning. The came on Monday night, did my entire house, moved everything to get all my carpeted areas done, then asked what furniture I would like moved back. Cost was a little more, but the service was wonderful and I could not have asked for more.
I remember when Sears was the flagship of service. How the mighty have fallen to cheap business practices.