Liberty Mutual Insurance Co Complaint - Horrible Company
In February I hydroplaned on the 405. Basically, I started in the left lane and ended up on the right shoulder, after spinning around countless times and seeing headlights coming towards me. My car finally stopped when another driver rear ended me, causing $14000 in damages to my car. I called Liberty Mutual to report the claim, mind you this was at 5 am and I was completely in shock. They took this as my official statement. A week later, they called (first time I heard from them since the accident)and informed me that I was at fault, which is ridiculous b/c the other guy rear ended me instead of swerving around me like all the other cars on the freeway. They then never checked up on the repairs to my car, leaving me to deal with the body shop (another hellish process). All in all, they took what was already one of the worst experiences of my life and made it 110% worse with their ineptitude and horrible customer service. None of their representatives talk to each other, in fact I still don't even know how much I was at fault for the accident b/c I kept getting different reports from different people! They really do not care at all about the customer and I cannot believe that a company so poorly run is still in business. They just cancelled my insurance but frankley my only regret is that I didn't drop them before they dropped me.