Sears Complaint - Rip off by incompetent repair technician
GEORGIA -- I hate being treated like this.
Our electric oven quit working and the Sears technician told my wife that it needed both upper and lower heating elements and a thermostat and it would cost $600. Well the oven was old so she declined the repair. I was resigned to the fact that the oven needed to be replaced. Then our clothes dryer quit so we called another appliance repair company. The technician fixed our clothes dryer so my wife asked him to take a quick look at our oven. Yes - it needed a lower element. Yes - he had the part on his truck. Yes - it got fixed for $125 (labor and material). Two calls to Sears to complain about this and no luck getting anything but a smug dismissal. Per Sears they must rely on the professional judgment of their technician in these matters. What about the plain fact that the Sears technician tried to oversell the job and then extracted $129 cash from me for nothing but bad advice. I looked on the internet and the lower element part is only about $30.
Apparently Sears does not actually do appliance repair. Their business plan (scam) is simply to rip off the customer - so what if the customer complains - just move on to the next sucker.
After reading some of the other Sears complaints I actually feel lucky since I was only ripped off $129. Others have done much worse.