Customers Complaint - That loathesome little saying...

Review by Anonymous on 2004-06-06
PHILADELPHIA -- "The customer is always right."

If I hear it one more time, I'm going to sue the bunch of you. Here, and on Planet Feedback as well. And I'm going to demand gift cards from everyone who has ever uttered that lamentable phrase. PLUS I am going to tell all my friends about it. And the Better Business Bureau.

If you are stupid enough to believe that you are always right, you are stupid enough to send me gift cards. If I b*tch and scream loud enough, and threaten to have all YOUR jobs, perhaps I will get what I want.

It's worth a shot.
Comments:16 Replies - Latest reply on 2004-07-08
Posted by sanford31031 on 2004-06-06:
I agree with you, nice post!
Posted by dvsmadcow on 2004-06-07:
Posted by chris75056_1 on 2004-06-07:
A-freakin'-MEN! I've noticed that the majority of customers who utter that immortal line are usually the ones who are dead-wrong in the first place.
Posted by dvsmadcow on 2004-06-07:
TOO BAD IT ISN'T THIS EASY!!! I know that I hear that same stupid line, EVEN IN CAR INSURANCE!! Oh well, someday stupid people will learn that the customer isn't always right!
Posted by sanford31031 on 2004-06-07:
This would be a great time to start a thread on "When a customer is not right" and for anyone to post a personal experience when the customer was not right! I'll start..... "Ma'am I need to check on my Insurance Policy, I believed it has collapsed"....Ok people policies lapse , not collapse! Anyone that has any idea how a policy collapses , please let me know.
Posted by dvsmadcow on 2004-06-07:
here's my fave, jodie:
" I want to get a quote on some comprehension insurance! " Ummmm, isn't that called, HIGH SCHOOL???
Posted by sanford31031 on 2004-06-07:
Another fave: " I need to do a direct deposit", ok here's my account #, you go right ahead! People it's called making a payment. SIMPLE!
Posted by dvsmadcow on 2004-06-07:
top this one, jodie:
Posted by sanford31031 on 2004-06-07:
Ok no problem madcow...."Sir, you can fax that option form to me, rather than mailing it"...The reply: "No I'd rather mail it so I can keep a copy"....Oh ok. .
Posted by dvsmadcow on 2004-06-07:
ok, try this one:
Customer: "I'd like to remove a vehicle off my policy."
Me: "Certainly, sir/ma'am, which vehicle?"
Customer: "The white one!"
Posted by Anonymous on 2004-06-07:
*Stands up & applaudes* Well said! I think that any customer that utters the words 'the customer is always right' should be punched right in the face.
Posted by Slimjim on 2004-06-08:
Short and dead on. Anonymous should have left a name. How else can we give out a star?
Posted by dvsmadcow on 2004-06-08:
poster: please publish your name....I'm afraid that even mad-eye would agree that you will be deserving of a couple of stars!!!
Posted by ChowderHead on 2004-06-08:
I am so rarely ever right I had no idea this saying was taken seriously.
Posted by terrapin8180 on 2004-06-09:
Preach on man, Preach on. I agree 100%
Posted by use2becust.svc.rep on 2004-07-08:
If they had a leg to stand on they wouldn't have to use this tired old phrase. If you have a basis of fact for a complaint and can prove it beyond just saying this don't use it PLEASE! When I heard it I just wanted to zone out and stop listening.

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