Days Inn Kittery, ME Complaint - Scam!! Beware
KITTERY, MAINE -- We travel a lot and never have a problem with any hotels we stayed before until now...
We make the reservation online to stay at Days Inn, Kittery Maine and after we read the reviews we decided to cancel the reservation. shouldn't be complicated, right? WE call the night before the reservation date and told them that we would like to cancel the reservation and they told us they can't cancel our reservation since they don't have our information..then told us to call the customer service number to cancel it (( The policy stated that if we want to cancel we must do so by 4pm the day of the reservation )).
We called and be able to cancel the reservation (the operator gave us the cancellation number and told us we are all set).
2 days later, We check our credit card statement and found out that we got charged by Days Inn Kittery so we called the hotel to ask what's the deal..here's what we have so far:
#1(the first time we call)- The staff woman told us they don't have our information, don't have our credit card number (yeah, right!) and when we asked to speak to the manager, the woman told us that SHE's not in and told us that she will call back. (They never called back once)
#2 The next day, we called the hotel again..the different woman this time..we told her our problem and she did look into the hotel computer and find our reservation and cancellation are all legit (so why the first woman we spoke to tell us that she doesn't have our info!!??? ) anyway, she still insist that she can't refund our credit card but she will speak to the hotel manager and tell him ( again..we still not be able to get a hold with their manager)...
We wait 1 day and called them again to hear the progress.
#3 this time the India woman pick up..she told us that she couldn't find our information !!!??? so we told her that the last time we called one of the staff can be able to pull out our info include our credit card ...after talking in circle for while she, then, told us that she found our reservation but it was on the different date and policy...We told her that we have all the reservation and cancellation info printed in our hand and asked her if she want us to faxed her that...anyway, after after catching her lies after lies..we asked to speak to the non-exist manager again. First, she told us the manager was not in here today(again) then 5 minutes later she told us that the manager was in India and there was no way to contact him ( what if the hotel burn down..what are they gonna do??!!)
We are so fed up with their lies so we told her that we will get our money back one way or another. She hung up!!??
anyone have any suggestion? what should we do next?