Gap, Old Navy, Banana Republic Complaint - What Happened To Customer Service!!!!
SAN FRANSISCO, CALIFORNIA -- Gap earnings drop 8.3%...
Dear Gap executives!!!!! Wake up!
You are driving your customers away with poor quality clothing and poor customer service.
Return policy changes with no notification to customers...Shame on you Gap, Banana Republic and Old Navy. I went to return items purchased and shipped from a banana store and was told I was past the 30 day return policy cut off (what cut off) and despite the receipt could only get a credit for current value. Opened a gap credit card online today to purchase my 4 children's uniform clothes (now online only I was on the phone (documented) from 2pm until 9:45pm one giant mess up and disaster after another. No card number issued but card approved then had to drive to a gap store to get my card number got home to place the order and wouldn't give me my new card holder 20% discount called customer service they didn't have the promotional code told me there was nothing they could do about it. Spoke to customer service agent [snip] at 9pm she gave me invalid code and told me that's all she could do for me and then hung up on me. All of this is documented on my account.
Do you realize this is bad customer serice...Do you care?