Southwest Airlines Compliment - The Best airline between Philly and Phoenix
As we have been frequent business travelers and have accumulated many miles on other airlines we had to fly for business, such as Delta and US Air, we recently tried to redeem our miles on those airlines without much luck. We turned to Southwest Airlines, where we had enough points for a free ticket, and WOW! Amazing! If they have an opening and you have enough points, and you need to fly soon, the ticket is yours! (We had to get to Phoenix as our son was hospitalized out there.) NO penalty, no $75 fee for booking last minute (US Air and Delta have $75 fees) and no $25 for your luggage! AMAZING!
In addition I booked a flight for my elderly mother to accompany me on a flight; she broke her hip after I booked the tickets. This airline could not have been more accommodating in helping me, they went above and beyond the call of duty to help us out. Again, AMAZING!
I have called Southwest numerous times with questions and queries, and NEVER have I encountered a rude or uneducated customer service representative. Southwest is definitely the best customer service oriented airline flying between Phoenix and Philly, I know because I fly between those cities numerous times each year. Thank you Southwest for continuing to give exemplary customer service, especially in this difficult climate.