Hotwire, Inc Complaint - Car rental scam
Hotwire doesn't tell you the name of the rental agency till after the booking is made. I am going on a cruise and wanted to drop the car off just 14 miles from the pick up point and National wanted to charge several hundred dollars to do that. I don't feel that is fair as other companies will charge a small fee (usually under fifty bucks) for this service. The whole idea renting a car is convenience and to drop off a car and return via cab or otherwise is a serious inconvenience especially when if traffic or whatever could cause me to miss the cruise (I can just see me waving goodbye to my wife aboard the ship).
And even after over two hours on the phone with Hotwire customer service they refused to make any compromise or cancel the charge. I would never recommend them for any service. they are part of Expedia I am told. Very poor service and bad customer service. Just another internet scammer.
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