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Cheesecake Factory at Valley Fair Complaint - Terrible Service - Not good

Review by Marti1956 on 2009-07-29
SAN JOSE CA, CALIFORNIA -- My co-workers and I went to the Cheesecake Factory at Westfield Mall at Valley Fair in San Jose, CA. The service was terrible along with our waiter. He mentioned when he first took our order that he's been a waiter for a long long time but he looks 20 or so. How long could he have been a server. We had to ask him several time for bread and our order to go. When he finally gave us our receipt he said he would bring our change right back. When he returned we only found our receipt. What happened to our change? We had to ask another server to get him to ask about our change and he said "it would take a while to get it". Where did he have to get it from, the bank? Geez, when we finally were ready to leave no one wanted to leave this guy a tip because of his attitude and real bad service so we left him most of a good tip. I don't think we will ever be returning to this Cheesecake Factory again. By the way his name was Lawrence.
Comments:3 Replies - Latest reply on 2009-07-29
Posted by Anonymous on 2009-07-29:
You can't judge someone's age by how they look.
Posted by Anonymous on 2009-07-29:
Or the Cheesecake Factory by one server.

Did you speak to a manager?
Posted by Anonymous on 2009-07-29:
The fact that he mentioned that he had been a waiter for a long time is probably a bad sign.
When I get bad service at a restaurant, I'll usually give them a second chance (if the food was good) because you can't always judge a whole restaurant by one server.

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