Associated Bank Complaint - NEVER BANK WITH ASSOCIATED BANK
I have banked with Associated bank for nearly a decade and I recently had a problem with my account being overdrawn. This has NEVER happened in all of my time with associated bank. A transfer was supposed to come through that didn't end up posting until the following week and I was traveling on business and racking up RIDICULOUS overdraft fees with absolutely no clue. I never received a phone call (even though this was DEFINITELY outside of my normal patterns - even in a different state) and I overdrafted my account by $300, but since I was charged a $35 fee for each purchase (even a $2 bottle of water) the OD fees added up to nearly $1000.00. I immediately transferred funds from another bank that I use when I realized what was happening and 10 of the $35 fees had not yet posted...even though I transferred the money in, since the fees posted overnight they still charged me for every single one. The worst part is - there was a system glitch that kept pulling money from my savings and putting into checking to reflect that I did in fact have money to spend and when I pointed that out, that screen on my savings mysteriously disappeared (talk about unethical) good thing I had a print out of the screen. Furthermore I received AWFUL customer service, I was given the runaround and was told I would receive a call back by 3 different individuals (none of which returned my call). I have NEVER been so unsatisfied with any organization in my life. Please don't let this happen to you or your friends or family!! Protect yourself and research banks ahead of time and DON'T BANK WITH ASSOCIATED BANK!!! The worst part is I was told by the Manager in Customer Care that they cannot back up what their employees say (I was told that if my account ever hit a zero balance my card would decline - apparently this is untrue and even though this was told to me and confirmed by another employee Associated bank said they would not honor what I was told).