Sears Repair Service Complaint - Sears Technicians are not worth.
We have been waiting for Sears to come AND fix our built in microwave for 1 month now. They have come in 4 times, and didn't show up once. With a to tal of 3 Sat and having to take 2 days off work because of their time frame I can say they really proved to be incopntents and not customer oriented. The first technician tried to bs me saying the problem was the lining, of course what the warranty didn't cover. I am not sure he thought I was stupid because I'm a foreigner or if he didn't know what the problem was. Every other visit was lame with some lame excuse to not fix it; 2 men job; 2 hrs. job and I was a loted only 15 min.; have to order parts; parts are defective have to reorder. You can see the picture. I have been very patient, now I simply don't want them back here. Of course they lost a store customer as well because I usually buy our appliances there, but I won't anymore if I can't trust the backup. The call center gets even worth, they're lame and poorly trainned. If Sears have a mission statement the employees are not aware of it. Well, it is not worth to spend anymore time thinking about those technicians, I will file a formal complaint with the BBB. It was good to find all these other complaints online, unfortunately I didn't check it out first.