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Qatar Airways Complaint - Qatar Airways handles lost credit card badly - Air ticket
Air ticket - Complaint
I am very disappointed at how the ground crew of Qatar Airways handled my case. My wallet was stolen in Athens and with it was the credit card that I used to buy the ticket online. I was refused check-in at the airport, despite my explanation of the situation. I even recited my credit card numbers and expiry date from memory to prove that I was the person who actually bought the ticket. They were very rigid and would not budge, and stick to the letter of the "rules" instead of the spirit (which is to serve me, the customer - protecting me from fraud). On top of all this, I was slapped with 50 euros of penalty for asking for a refund.
I am very very disappointed with Qatar Airways crew and management for failing to train their staff better and be more big-picture-minded. I will never fly Qatar Airways again.
I am very very disappointed with Qatar Airways crew and management for failing to train their staff better and be more big-picture-minded. I will never fly Qatar Airways again.
Comments:
Posted by goduke on 2009-07-30:
You have to show a credit card to check in? That's odd.
Posted by Anonymous on 2009-07-30:
It's not an airline's job to protect you from fraud. Their job is to get you from one place to another. Hang on to your wallet next time.
Posted by Ben There on 2009-07-30:
goduke, a lot of international carriers require that you have the credit card used to buy the ticket on you at time of check in. This is to ensure that you didn't steal a credit card, pretended it was yours to buy a ticket online and then fly before the cardholder notices the card number has been taken.
Posted by goduke on 2009-07-30:
Wow...didn't know that Ben. Just like picking up tickets at will call.
Posted by Anonymous on 2009-07-30:
Ben, even domestic airlines do it now. I think it's a good way of giving the consumer some protection, but I can see why the OP was upset. It's upsetting enough to have your wallet lifted, then be confronted with this situation. The tables have suddenly turned and you feel like the criminal. Sometimes you just can't win.
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