Best Buy Complaint - Extended Warranties are really a partial warranty based on their value.
FAYETTEVILLE, ARKANSAS -- Here is the condensed story,- Paid $499 for a TV with a 4 yr. $59.99 extended warranty. TV goes bad and they send it off. Three weeks later I am told, it cost more to fix than get a new one. They offer me $199 to replace the $600 dollars spent.
After many calls, and holds, and transfers, I am told by the manager that that is correct, since I bought a cheap TV 3+ years ago, we decide what value to give back to replace it, so you will get a cheap TV in return (his words).
Tax and all of the original invoice was $610.38 The manager was rude and actually called me a thief because I was not happy with $199 they offered. I could go on and on about all of the problems and lack of respect and honesty that I feel has transpired for me but the truth is, I just want each and everyone of you to know how things are done there.
If you take the free magazine for 60 or 90 days, you will get a bill from the magazine and they are hard to cancel. This was a ploy set up by Best Buy and the magazines in question to get that fraction more money because the statistics say some won't take the time to cancel. You can bet there was training on how to get people to accept the magazines.
My experience with the extended or Black "Tie warranty astounds me even more. If you buy any item, you will be offered an extended warranty. You will be told how that they will repair or replace it if anything goes bad, again training on how to sell these warranties.
The problem comes when the item breaks or stops working, (within the allotted warranty period). I found out that what you paid for your device, means nothing anymore to them. They actually have a way of deducting value for the life of the device and even though you bought a warranty on a $500 item, they will tell you now that you can replace it for about 1/3 of your original paid price. They decide what they will give you, you have no say all of the way to and through the store manager
I am going to write, email, and tell everyone at the company and corporate level that I can reach about this very poor policy. If anyone has any contact info, please send it to me firstname.lastname@example.org .
The manager gave me his email address and the regional managers email but for some strange reason, neither worked.
I will carry this on as far as I can until they apologize and make this right
If anyone has any other info that might help, please pass it on.
Ron L. Hudson
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