Solid Gold Sound Complaint - Deplorable Service - Wedding DJ
MAYFIELD HEIGHTS, OHIO -- I am an active duty member in the military and A Solid Gold Sound has made unauthorized withdrawals from my account. I have called and spoken to them about it and get no where. When I ask to speak to a supervisor the Sales clerk says he is the supervisor, when I ask for a manager he says he is the manager. When I ask to speak to the owner he is never in. They contacted me about having their DJ service perform at my wedding. I told them as I told every other DJ service, I wanted to see a DVD and meet with the DJ prior to booking anything. I also told the salesman (Jesse, who is extremely rude) that I do not have a definite date, the only thing I know is where I want to have the wedding.
I never received the video, about a month later my bank statement came in and there was a $200 charge on ym account. When I called they kept telling me that I would need to speak with a sales manager. Guess who called me back and told me I was wrong. Jesse, he said that we wrote down notes. I am in Boston MA, he is somewhere in OH. Not really sure how we wrote down anything together several hundred miles apart.
I was then told to get a refund on a charge that was never authorized, I needed to fill out paperwork and they needed my signature, this struck me as extremely funny seeing as how they could charge the account without even verbal permission.
DO NOT USE THIS COMPANY, please spend the extra $500 or so on a DJ and make sure your wedding turns out the way you picture it. This company is not located locally and there is no way to ensure you will get what you want. And if they call you just hang up because they will start charging your card and make it a nightmare to get your money back. I have given up dealing with them and have contacted my bank to file a fraudulent charge report.