NW Rugs Complaint - Discrimination Based on Perceived Age and Income Level
Resolution Update on 07/30/2009:
Was called and talked to the regional manager. He apologized and clarified that it would not happen again, and that it was not store policy.
PORTLAND, OREGON -- My wife and I recently purchased a house in the St. Johns area of Portland, OR. While on the way to Jantzen beach to look around, we decided to stop into the local NW Rugs shop to see what they carried. We are in the process of furnishing this house and rugs as well as furniture are on the top of our list. When we walked in I was of course approached by a salesman who asked how we were doing and if he could help us find something. I told him that we were simply looking around. He then pressed the issue stating that maybe if we told him what we were looking for. At this point I became a little irritated at his car-salesman persistence.
I informed him that if I needed anything that I would let him know, but that we were going to look around. He said; " Actually I can't let you do that, It's store policy I can't let you walk around here by yourself". I was completely shocked at this statement, so I informed him that that was fine we would go then. I grabbed all three of the business cards on the desk as the actual salesman did not have a name-tag on for me to identify him. Albeit there were only 3 business cards so it should not be hard to narrow it down who it was. I found his response completely rude and unprofessional. If this was truly a "Store-policy" then he should have informed me why it was. The truth is that it was 20 minutes to close, and I was dressed in a t-shirt and shorts and look like I'm in my early 20's.
Or perhaps it was because my wife is asian? Either way I have contacted the BBB of Oregon/WA and am also contacting their corporate office to inquire as to the true "Store-Policy".
Do yourself a favor, don't shop at a company that does not have the professionalism required to hire employees that have the ability to communicate correctly.
DON'T SHOP AT NW RUGS!!!!!