SuperShuttle Complaint - Never use this company
I booked a reservation for 5 people with a pick-up window from 4:54-5:09 am. When the van didn't show up, I called and was told that it would be another 20 min. No apology that they were going to be late. 20 min later and still no van. I called back and was told that the first pick-up filled the van and the van would not be coming to pick up my family. I was told the dispatcher would call me back in 2 min to tell me when a van would be there. No call. I called back and was told to call a cab myself! This company never called to say there was a problem or to apologize. We were flying out of the Continental US and the whole thing was very stressful.