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Best Travel Store Informative - Good prices but trouble if there are changes by the airlines

Review by mich100 on 2009-07-30
I have used Best Travel Store on two occasions. The first was a flight to South Africa from LA. The price was better by about $500. than any other airline or booking site online. Everything was great, no problems.

However, the second time was a flight to Milan from LA through London Heathrow, using multiple airlines. One of the airlines changed my return flight which got me to London two hours after my flight to LA left. BTS sent me a notice, but would not return numerous phone messages. They finally replied to my e-mail by telling me to contact the airline directly. None of the airlines wanted to take responsibility and bmi (the operating airline - another complication) finally changed the flights after first refusing saying this was BTS's problem. Some of the airlines refused to give us seats until we got to the airport the day of the flight.

Even though Best Travel Store's prices are very good, I probably will not use them again.
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