General Electric Company Complaint - It broke on the first day!
I had the washer/dryer set delivered this past Saturday and on Sunday we did our first load. I sat in front of the machine the entire time to make sure it worked fine. Everything looked okay until it got to the rinse cycle, when the machine vibrated violently when it was on short spin. I immediately tried to call both Home Depot and GE and learned they are not open on Sundays. On Monday, GE said maybe the delivery man did not remove the shipping bolts. So Home Depot delivery came again on Wednesday and showed me he had installed the machines properly, and said probably it came damaged and recommended exchange. I spent an hour this morning trying to get either Home Depot or GE to take care of it. Home Depot refused exchange and put all responsibility on GE, and GE said they have to take a look first before replacement and next available service appointment is 7 days away!!! I mean if I live in middle of nowhere like I used to, I would understand, but now I live in city of Los Angeles, 7 days to wait and take off another day from work next week for something I paid $1500 for?! Plus if they determine they can't fix it on the spot, that means another delay and another day off work to get replacement. They can't possibly think I broke the machine even though we didn't even complete one cycle on it. Don't they have faster options for people who just received the machine less than 24 hours ago?! I don't know why we put up with this low level of service when we pay so much money for service calls (even though this particular machine is still under warranty so no charge for the visit) and for the product. I really don't want to purchase GE products (had bad experience with their vacuum cleaner previously) but supposedly the matching gas dryer is the only one that would fit into my laundry closet.