GMAC Mortgage Complaint - GMAC Loan Servicing
I am trying to get my equityline re-instated with Macquerie Mortgage. GMAC is servicing Macquerie's loans and acts as their representative for information. GMAC has does not deliver anything in the way of answers other than the pat answers to FAQ. I have now spent $900 on a appraisal to have my equityline re-instated and the appraisal is not acceptable to Macquerie even though it was done by the appraiser that GMAC required I use and done as instructed by GMAC. There are no supervisors to speak with and promises of returned phones call are unfulfilled. Supervisors do not have names or phone #'s. GMAC loan servicing department does not have the abilty to handle anything but the normal business requests. It seems any unusual issues are ignored.