Wells Fargo Financial Complaint - Refinance delays and taking a very long time. - Refinance

Complaint

Review by smoorenc on 2009-07-30

STATESVILLE, NORTH CAROLINA -- I started the Refinance on Feb 9th with Wells Fargo Financial. I received a call from Wells Fargo explaining that my current Wells Fargo mortgage could get a much lower rate. I aggreed and we started the process. I faxed everything they need to them and then my wife and I went in on the 10th of Feb 2009 and signed all of the paper work. We were told it would take 30 to 60 days. We were approved about 10 days later and then the waiting begins. It is now July 30th!! what is that 165 days!!! We have been hearing excuse after excuse on why they can't seem to get anything going on their end. Yesterday we were told that we are in the final stages and shouldn't be more than a week or two. haha. Every week they would say that when I inquired on the status.
I know it isn't just me, my father started 1 week after I did. They haven't even gotten to his home appraisal yet!! So for him it's been 150 days plus and they haven't even gotten to appraising his house. He lives in MD, I am in NC.
Now I do have to say, it seems as if the Wells Fargo emplyees at the branch have their hands tied on this whole process. If I call the branch they answer everythime and don't ignore the calls. I was told in March that Wells hired 500 new employee's to assist with the refinances. The other day I was told that they needed training. I asked why it took 4 months to be trained...