CIGNA Corporation Complaint - Medical Claim Denied
SCRANTON, PENNSYLVANIA -- My daughter is 4 years old and has a tracking problem with her eyes, she was born with it. At 2 years old we had surgery for her at Children's Hospital in Cincinnati, Ohio. Her eyes are much better but we have to go to Children's every 3 to 4 months to see if her condition is improving or if she needs another surgery. (The tracking issue is what children tease and make fun of by saying "monster eyes".)
Anyway, CIGNA Health insurance which is what I have now continues to deny to pay the refraction on the bill stating it is NOT medical. When in fact her condition is medical. CIGNA continues to deny the claim stating it's their policy to only have one refraction a year for routine eye exams, however these are NOT routine eye exams, these are eye exams do to a medical condition. Is there anyone I can write too that will listen? Are there other means I can go through and get the word out? I pay a lot of money a month for this insurance and I'm extremely disappointed and feel they are trying to find loop holes in order NOT to pay the bill.