Amana Company, L P Informative - Unhappy Customer - Amana side by side refrigerator
In Aug. 2003, we purchased Amana side by side refrigerator. Within a few months we replaced a sensor in lower drawer because everything there froze. Still didn't work properly. July 28, 2009 we returned home from vacation and noticed the unit was not starting properly. Called local repairman. He said that this particular refrigerator had been recalled. He showed me a paper stating that any model beginning with AR and serial # ending in CJ was recalled. I called store where we purchased it, and they also said this was true. Two customer service people with Amana/Whirlpool agreed. When my husband talked to recall center, they said no, it says "MAY" be recalled. So we ordered starter from repairman and he came to put it on. Then it would not start. This time it was compressor!!! Of course, we are out of 5 year warranty, six unit is 6 yrs. old! My last refrigerator was a Kenmore that lasted 30 years. I am telling EVERYONE, do not purchase AMANA or Whirlpool, or anything made by this company!!! We did not get good customer service and products are definitely inferior. Even repairman says they are poor quality, in his experience. Buyers beware!