Drury Inn Complaint - Reservations

Review by Grundoon on 2009-07-31
DES MOINES, IOWA -- Why won't they let you reserve two hotel rooms connecting ahead of time. What is this all about? CUSTOMER SERVICE HOTELS??????????????
If more people complain about this practice with any hotels that practice this ridiculous practice maybe they would stop it. When two families want to vacation together or friends????
Comments:3 Replies - Latest reply on 2009-07-31
Posted by Anonymous on 2009-07-31:
Just walk down the hall to the next room if you want to visit.
Posted by Anonymous on 2009-07-31:
No hotel can gtd you connecting rooms. If they do they are either lying to you or do not know any better. No hotel can gtd because at times other people are supposed to check but then don't. They just leave their stuff there and don't bother telling the hotel they are staying another night. You cannot take their stuff out so they will just put you in another room. If you give your credit card to hold the room, you are gtd a ROOM not a room location. They will try to get you what you want but they can not guarantee it.
Posted by Anonymous on 2009-07-31:
There's a Best Western in Glen Rose Texas that I request a specific room number in, when I make reservations usually a couple of months in advance. They give me the room I request. And they are booked solid through the summer months. Guess it depends on if you are dealing with good folks, as they can do whatever they want to.

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