Select Comfort Beds Complaint - Select Comfort Customer Service and Warranties

Review by tocrk on 2009-07-31
MINNEAPOLIS, MINNESOTA -- I purchased a Select Comfort Bed in 2005 for $3300. The bed supposedly comes with a 20 year warranty. Big joke. Within two years the bed started to leak air. Within 4 years the remote contol stopped working. Upon contacting Select Comfort, I found that after 4 years, the warrany prorated out at 68%. I couldn't believe it. A 20 year warranty that only prorates at 68% after 4 years. I explained to the customer service representative that the bed leaked and the remote did not work. I was told that I would have to purchase a new remote and that nothing more would be done until I got the remote and then used it on the bed that by now is totally flat. At that time, I was then to call them back and then we would address the issue of my now flat bed. I was told the remote would take a couple weeks to get to me, so in the meantime, I am sleeing on a flat bed. Evidently, because of the weak warranty, the quality of these beds is questionable. I found a website, I think it was "consumerinfo.com" that listed page after page of complaints about these beds losing air within the first few years of use. I would not recommend to anyone to purchase these beds. There are a lot better quality products out on the market than these beds. The quality is terrible and the warranty is a joke. Neither the bed or the warranty hold air!!!

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