Budget Rent-A-Car Complaint - Budget Rent a car Dublin FRAUD against foreign tourists
DUBLIN -IRELAND -- I tried to rent a car in on 4/25/09 at the Dublin airport, I was given a defective VW Golf with 2000km, it looked nice and clean. I had the car in my possession for less than 15 minutes, it stalled 3 times before I was able to return to the rental location with a total 5.0 km crawling. I asked for a replacement, did not get one and they still charged me for 50.00 Euro as a minimum charge for a day. The local rental staff was totally unprofessional, insulting, I was told by a young lady, "that you stupid Americans do not know how to drive stick shift cars" ?? They wasted my vacation time, did not provide any anticipated service for my money, and I had to rent a car from Hertz, an another stick shift without any problem. Adding insult to injury they charged my credit card US 1,800.00 for clutch repair 4 weeks later, towing 200km (when I retuned the car to the exact location)500 Euro for testing??, loss of rental days. A total scam. I have rented all kinds of cars in at least 35 countries in 4 continents, never any problem have 5 cars 2 with stick shift. Somebody must have dropped this car off damaged a night before without fully testing it, than they were looking for a foreign sucker with more difficulty to fight them. Never give up! It is illegal for a rental company to charge for anything other than rental and pre-authorized insurance. I have received a conditional credit from my credit company, but if I need to hire a local solicitor or fly over to fight them in court I will do so and will rent a car from Hertz, as I did without any problem after this Budget fiasco. If you ever feel, that a rental company is trying to screw you, cancel your credit card right away, so they can not come back to scam you for "repairs, scratches". Called the Roscommon office several times 1/353/90/66 27869, E-mails were not returned. Called the Irish Embassy, Irish Tourist Bureau 212/418-0800, filed a complain at the Irish www.consumerconnect. ie, selecting consumer complaint, local police 090 663-8341. Local small claims courts do not handle this kind of credit card scam from car rental companies, this is why they try to scam the foreigners. Keep away Budget for your own good.!