Lufthansa Complaint - Excess baggage fee extortion
FRANKFURT -- Lufthansa's check-in counter in Dubai, operated by Dnata weighed 5 bags, with weights of 24, 28, 33, 33 and 20 kg on a recent flight from Dubai to Europe. The Dnata agent stated 'you are 95 kg overweight and the charge is 20euro per kg," made out a bill and held one of our tickets until we paid the fee. Lufthansa at the destination location would only say, "how do we know you have not changed the contents of your bags." and refused to make any effort to assist in recovery of the overcharge. According to Lufthansa's web page, the limit out of Dubai is 32 kg. The per kg excess baggage charge is stated as 20euro/kg.
Unfortunately, this is only one of many bad experiences with Lufthansa. They have guaranteed seating assigments and then changed them without informing me. Their food service - sandwiches in open containers out of Dubai is unsanitary and unsafe.
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