Washington Mutual Complaint - I would have been better off NOT contacting my lender for assistance! I did exactly what I was told to do and now I'm going to be
BAYVIEW MEADOWS, FLORIDA -- I've been laid off for 1 1/2 years now. I'm still looking for work. My husband has a job so we watched every penny and still made our $2,800.00 a month house payment. I thought since we've been a WAMU customer for 15 years w/ a perfect payment history they would help me Modify our loan as the ARM was going to adjust in 8 months. THAT WAS THE WORST DECISION OF MY LIFE. I called WAMU, they said to download a form, fill it out and they would see what they could do. After 2 months waiting I finally got a response in writing Federal Expressed to my home. It stated to make zero payment for February and March, April & May pay $800.00 p/m. They told me we needed more funds in the bank for a modification and when they re-qualify us in 3 months they don't want to go thru the process of a Modification if were are not able to make our payment. She stated any deferred interest will be charged in the back of the loan. I was so happy.... I thought after 23 years of hard work and ALWAYS paying our bills on time, that somehow we deserved this help. NOT TRUE.. At the end of the 3 months I was unable to talk to anyone! I re-applied for the Modification as promised,(beginning of May) and still it was like talking to a brick wall. I was allowed to talk to no one. I felt like a criminal. I kept saying what do I pay and what is the status? They stated over and over to wait for someone to call. NO one called. I receieved a Federal Express letter stating ... it read: REPAYMENT AGREEMENT. NO where did it address our Modification. It states pay $10,597.30, (which is the deferred interest), or pay us $1,000.00 MORE a month for a YEAR! which is $3,450.00 !!!!! Our credit score was 752 before I contacted our lender, now I don't know what it is. WAMU acted like my entire process did NOT even happen. We now have horrible credit, no house and now need for file BK.. They stated they DID NOT KNOW MY LOAN WAS UNDERWRITEN BY FANNIE MAE, THEREFORE ANY DEFERRED INTEREST MUST BE PAID UPFRONT. PERIOD. They would rather lose a loan of $483K plus a second for $69,500.00 instead of working with us. Had WAMU hired employees who knew what they were talking about back in February we would still be making our house payment and still have good credit. I expect the person on the other end of the phone to know what they are talking about... after all this is my HOME. My Security. My future and my kids' home.
Now we are facing Foreclosure and Bankruptcy and there is nothing else we can do. Thank you Washington Mutual for all your help.
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